AutocheX Premier Achiever Awards Honor Collision Repair Facilities Dedicated to Customer Service

For Immediate Release:
October 24, 2006

Contacts:
Jennifer Forman
Marketing Manager
800-238-9111 x6585
Jennifer.forman@mitchell.com

Kam Hashim
Boston Communications
617-619-9803
kam@prboston.com

Ceremony slated for Thursday, Nov. 2
at the Mandalay Bay Convention Center

San Diego, CA, October 24, 2006 — AutocheX, a Mitchell International company and a leading provider of customer satisfaction measurement and performance management solutions to the collision repair industry, will hold its fifth annual Premier Achiever Awards ceremony at the NACE exposition and conference in Las Vegas. The Premier Achiever Award recognizes collision repair facilities that have consistently demonstrated their commitment to customer satisfaction by providing superior service in 2006. The award ceremony and reception will be held at Noon on Thursday, November 2nd, 2006 at the Mandalay Bay Convention Center (South Pacific Ballroom).

Shops receiving the Premier Achiever Award have attained customer satisfaction index scores in the top five percent of facilities from throughout the U.S. and Canada that use the AutocheX service. AutocheX collects satisfaction data and provides performance benchmark reports and analysis to several of North America’s leading insurance carriers and service companies, such as Allstate Insurance, Automobile Club of Southern California, California State Automobile Association, Insurance Corporation of British Columbia, Nationwide Insurance, and USAA.

“The Premier Achiever Award has generated a lot of enthusiasm within our collision repair program,” said Kevin Ballance, Manager of Accreditation Programs for the Insurance Corporation of British Columbia (ICBC). “ICBC is committed to working with our business partners to improve the level of customer service and satisfaction. It’s a great accomplishment to achieve such high levels of documented customer satisfaction, and we’re very happy for our repair facilities that will be receiving the award this year.”

AutocheX is committed to not only providing the most objective and actionable “Voice of the Customer” data, but also to advancing the level of customer service in the collision repair industry. AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of recognizing shops that have proven their devotion to quality, service, and satisfaction.

“The Premier Achiever Awards reflect the great work of our collision repair facility clients to put customer satisfaction at the front line of their operations,” said Jesse Herrera, Vice President/General Manager of the Specialty Business Unit at Mitchell International. “We want to thank them and our insurance partners for making the Premier Achiever program so successful.”

About Mitchell International
Mitchell International is a leading provider of information, workflow, and performance management solutions to the automotive insurance claims and collision repair industry, serving carriers, repair facilities, and other commercial participants in the physical damage and auto-related medical claims processes. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels. For more information on Mitchell International, visit our website at www.mitchell.com.

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